Overview Are you the one we are looking for? We want someone who embodies Hilton Values! H - Hospitality. I - Integrity. L - Leadership. T - Teamwork. O - Ownership. N - Now. Responsibilities Supervise, schedule, and train housekeeping staff emphasizing guest relations skills. Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate. Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction. Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping. Maintain Housekeeping supplies. Conduct property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space. Provide constant and consistent communications with other Housekeeping staff and other departments as needed. Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints. Answer/dispatch calls as received within the Housekeeping office. Delegate requests, either from guests or other employees. Contact other departments directly for urgent repairs. Prepare all daily work assignment sheets for room attendants. Coordinate and monitor Room Attendants, Public areas and Inspectors. Update Inspectors' and Room Attendants assignment sheets. May require assistance with assigning and distributing uniforms to employees. Perform daily key and cell phone control and inventory of all keys and cell phones assigned to the Housekeeping department upon arrival and departure of shifts. Assist in another area of the department as needed. Other duties as assigned. Benefits 401(k). Dental Insurance. Employee discount. Flexible schedule. Flexible spending account. Health insurance. Life insurance Paid time off. Vision insurance. Schedule 8-hour shift. Day shift. Holidays. Monday to Friday. Night shift. Weekend availability. Ability to commute/relocate Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required). Experience Cleaning: 1 year (Preferred). #J-18808-Ljbffr
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