Job Description

Job Description

Job Description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Appraisal Coordinator - eStreet is responsible for supporting the day-to-day operations of the Corporate Appraisal Department. This role oversees ordered and completed appraisals across Direct-to-Consumer, Retail, and TPO channels while ensuring all compliance requirements are met.

The Appraisal Coordinator - eStreet collaborates closely with Underwriting, Processing, and Production teams to maintain workflow efficiency, monitor appraisal progress, and manage conditions. This position is authorized to communicate directly with appraisers to facilitate timely completion and resolve issues as needed.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

Appraisal Order Management

• Manage and prioritize a designated region of appraisal orders.
• Monitor and maintain workflow efficiency within the Loan Origination System (LOS).
• Track appraisal assignments from order date through final completion.
• Ensure timely follow-up and status updates throughout the appraisal lifecycle.

Reporting & Tracking

• Create and maintain reports to monitor appraisal pipelines and performance metrics.
• Identify delays, workflow bottlenecks, or compliance concerns and escalate, as necessary.
• Maintain accurate documentation and system updates.

Client & Department Support

• Assist clients with appraisal ordering processes and management of appraisal-related conditions.
• Communicate directly with appraisers to coordinate assignments and resolve issues.
• Collaborate with Underwriting, Processing, and Production departments to ensure operational alignment.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• 1+ year of related experience preferred.
• Mortgage industry experience preferred.
• Experience working in a fast-paced, production-driven environment preferred.

Skills, Abilities, and Knowledge

• Strong organizational skills with attention to detail.
• Ability to work efficiently and accurately under deadlines.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple assignments.
• Sound judgment and careful decision-making skills.
• Team-oriented mindset.
• Basic computer proficiency and ability to navigate workflow systems.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20–25 lbs.)
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Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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